Learn what to do when you get Error: Failed or Error: Restore Failed while restoring a backup copy of your company file in QuickBooks Desktop. Here are some of the errors you may see when restoring a backup: Error: Failed Restore Failed. This is an Invalid Format of a Post QuickBooks 2007 Backup File Error: Restore failed. Can’t remove log file The file name may also display as *.qbw when attempting to save the restored file. What causes Error: Failed or Error: Restore Failed when restoring a backup? These errors may appear when: The company file name includes special characters ( / \ < > ! $ *). The backup was restored over an existing company file. The backup was restored from a USB flash drive to a network drive (Error -6189, -816). The backup was made in a newer version.Example: Backup was created in QuickBooks 2018 but you’re restoring it in QuickBooks 2017. The file you’re trying to restore isn’t an actual backup file. The company file is compromised and has corrupted data.Important: Check your backup file first before proceeding. A backup should be no less than 6MB (6MB = 6,000KB). If it’s less than that, there’s a good chance that it’s not a true backup file and you’ll need to create a backup from the working file. To check the file size, right-click the file and select Properties. To fix the problem, try one of the following solutions. For the best results, perform the solutions in the order shown. Remove special characters “/” “\” “!” “$” “<” “>” and “*” from your company file name Avoid overwriting an existing file when you restore your backup Copy your backup from your flash drive or network drive to the Server’s local drive before restoring it Copy a backup file to a new folder before restoring it Use the same or newer version of QuickBooks when restoring your backup Repair your company file If none of these solutions work, try to restore a different copy of your backup file, or contact us at the number below for additional support. Get hep with QuickBooks Desktop errors, upgrades, and data migrations. Give us a call at (855) 227-0700 and get all of your questions answered today!

When opening a company file or restoring a backup, you get the following message: Error -6144, -301 This may be caused by a damaged file. Follow the solutions below to resolve this error. Solution 1: Fix company and network issues with the QuickBooks File Doctor Solution 2: Restore a backup or a portable copy of your company file Note: Make sure to copy your backup or portable files locally before restoring your file. Solution 3: Use Auto Data Recovery If you are still having trouble with this error, please contact us at the number below for help. Get hep with QuickBooks Desktop errors, upgrades, and data migrations. Give us a call at (855) 227-0700 and get all of your questions answered today!

In QuickBooks Desktop, you can remove duplicate transactions right from your bank feed.  How you delete transactions depends on the mode you’re using. Remove duplicate transactions in Register mode In Register mode, you see your register on the top part of the screen. Your downloaded transactions are at the bottom. If you know that QuickBooks is correct and want to delete the transactions that don’t match, match the appropriate transactions anyway. Then delete the entire statement. Go to the Banking menu. Select Bank Feeds and then Bank Feeds Center. Find and select the statement from the Items Received From Financial Institution section. Then select View. Match the appropriate transactions. Select Done to match them. Select Yes in the Not Finished Matching screen. You’ll return to the Online Banking Center. Find and select the same statement from the Items Received From Financial Institution section. Then select Delete. Deleting the statement prevents unwanted transactions from appearing the next time you download a statement. If you don’t delete the matched statement, the transactions that weren’t matched keep appearing. Remove duplicate transactions in Side-by-Side mode If Side-by-Side mode, downloaded transactions are on left side of the screen. Go to the Banking menu. Select Bank Feeds and then Bank Feeds Center. In the Items Reviewed section, select the account with the transactions you want to remove. Select Items to Delete. Select the transactions you want to delete. Select Delete Selected. Then select Yes to confirm. Tip: If you’re already matched your statement, you can select Select all downloaded transactions older than and set the date to the last statement end date. Then select  Delete Selected. You may need to switch to Register mode to delete everything. Get hep with QuickBooks Desktop errors, upgrades, and data migrations. Give us a call at (855) 227-0700 and get all of your questions answered today!

Get answers to frequently asked questions about Open Database Connectivity (ODBC) driver and how it works in QuickBooks Desktop. What is ODBC driver? Open Database Connectivity (ODBC) driver is a standard application that allows different programs to communicate and exchange info with each other. It allows admin access to your company file using a third-party applications like Microsoft Excel, Access, or Crystal Reports. Through ODBC, you can create spreadsheets in Excel, tables in Access, and create reports in Crystal Reports that reflect your real-time company file. You can also use this feature to design your own reports, combining data from multiple company files, personalize invoices, create mail merges, etc. In addition, you can write your own queries using Structured Query Language (SQL). How can I install the driver? To install in QuickBooks Enterprise Go to File, then select Utilities. Select Setup ODBC, then download and install the ODBC driver. Can I contact a QuickBooks agent for assistance? Intuit support is extremely limited for installation, assistance in troubleshooting errors, and configuration of the ODBC driver for QuickBooks Enterprise Solutions (QBES) users. For technical errors beyond the areas mentioned, please reach out to us at the number below. Get hep with ODBC for QuickBooks Desktop. Give us a call at (855) 227-0700 and get all of your questions answered today!

When you try to open a company file, you see one of the following messages: 80070057 the parameter is incorrect. You do not have sufficient permissions to delete files in the specified folder. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored. Possible causes of this error: You are trying to open the company file by double-clicking rather than opening the file from inside QuickBooks Desktop. If you are attempting to open a company file that is located in a folder on a redirected desktop, and the computer (such as a laptop) is not connected to the network. The third party firewall is not configured for QuickBooks. Note: If you are attempting to open a file stored on an external drive or flash drive, copy the file to your hard drive and open it from there. If you get the error while installing QuickBooks Desktop, try re-downloading the program from Intuit’s website Perform the following recommended solutions to resolve the error. Run as administrator Re-launch your QuickBooks Desktop. Right-click the program icon. Choose Run as administrator. Open the company file after the QuickBooks program has already opened Unlike other program, QuickBooks Desktop is designed to be opened from inside the program and NOT by double-clicking the company file. On your keyboard, press the Windows key, then select All Programs.Note: For Windows 8 and 10, enter in QuickBooks. Select the QuickBooks version that you are trying to open. If your company file did not open automatically, select the company file, then choose Open. Move  the company file folder to local drive Move your Company File to a folder on the C:\ drive, (which is the default), so that all computer on the network can have access to the file. Update QuickBooks to the latest release It is recommended to always install the latest updates on QuickBooks Desktop and Windows, and that these updates and versions are coordinated across the server and all workstations. Download the QuickBooks Tools Hub and run the QuickBooks File Doctor The QuickBooks Tools Hub helps fix common errors.  QuickBooks needs to be closed to use the tools hub. Download and install the QuickBooks Tools Hub and run the QuickBooks File Doctor Tool. Manually Resolve Error 800070057 Rename the .nd file. Open the folder where the company file is saved. Look for the corresponding .nd file of your company file.Example:MyCompanyFileName.qbw.nd Right-click the .nd file, then select Rename. Type in .old at the end of the file name.Example:MyCompanyFileName.qbw.nd.old From the QuickBooks Tools Hub, run the QuickBooks Database Server Manager on your server Note: This step is only applicable if you are using the company file over the network. In the tools hub, select Network Issues. Select Quickbase Database Server Manager. If QuickBooks isn’t installed on your server, you’ll be prompted to install it. Inside the QuickBooks Database Server Manager, select Start Scan if your company file folder(s) are displayed.  If they aren’t, Browse to the location of your company file and then select Start Scan. The QuickBooks Database Server Manager will repair your firewall permissions automatically.  When the scan finishes, select Close. Note: Intuit does not support firewall and anti-virus software issues. You may need to contact your program’s provider for assistance in installing and setting up your program or you can reach out to CBR Technology at the number below. Important: If you have other Internet security software installed on your computer, you will need to exclude the QuickBooks program directories: C:\Users\Public\Documents\Intuit\QuickBooks Company Files\. Get hep with QuickBooks Desktop errors. Give us a call at (855) 227-0700 and get all of your questions answered today!

Each field in your company data file has a maximum number of characters that can be entered. This article lists the maximum number of characters in each field.FieldMaximum charactersAccount Name31Account Numbers7Amount20Custom Fields (items)30Customer message (Invoices)101Customer, Vendor and Other Names41Item name131Employee Name (first and last)25Item Description (Invoices)4095Item Part number31Job Description99Memo24095Note Field34095Notes in Shipping/Billing Address41Username29Password16Ship to Name41Invoice Number Field11Lot Numbers40Report Company Name60Report Tile60Report Subtitle60Report Extra Footer60Text Box1000 1 Item/Account/Customer/Vendor names may contain special characters but it is recommended that the first character not be a special character. 2 While the Memo field can contain 4095 characters, only 30-60 characters will display on printed checks depending on print settings. 96 characters will display on a Transaction Detail report. 3 While the Notes field on the timesheet can contain 4095 characters, only 96 characters will display on the Time by Job Detail report. Learn more about the how QuickBooks 2020 can help your team succeed and business grow. Give us a call at (855) 227-0700 and get all of your questions answered today!

Get the best experience in QuickBooks. Here’s helpful info about the operating system, hardware, software, and other requirements to run QuickBooks Desktop. QuickBooks Pro/Premier 2020 and Enterprise 20.0 Operating Systems Windows 10, all editions including 64-bit, natively installed Windows 8.1 (Update 1), all editions including 64-bit, natively installed Windows 7 SP1, all editions including 64-bit, natively installed (only supported until January 2020) Windows Server 2019, and Essentials Windows Server 2016, and Essentials Windows Server 2012 R2, and Essentials Windows Server 2012, and Essentials Windows Small Business Server 2011, Standard and Essentials Windows Server 2008 R2 SP1 Note: QuickBooks requires you to use Windows natively and not through an emulator or virtual environment. Database ServersWindows (natively installed) Windows Server 2019, and Essentials Windows Server 2016, and Essentials Windows Server 2012 R2, and Essentials Windows Server 2012, and Essentials Windows Server 2011 Windows Small Business Server 2011, Standard and Essentials Windows Server 2008 R2 SP1 Windows 10 Windows 8.1 (update 1) Windows 7 SP1 (Enterprise and Professional editions only)Linux (when using QuickBooks Enterprise Solutions Database Server-only installation) OpenSuse 42.3 Fedora 29 Red Hat Enterprise 7 (RHEL 7.4) Browser Requirements Internet Explorer 11 (32-bit) Hardware and Operating system requirements (client and server) Processor2.4 GHz minimumRAM4GB minimum, 8GB Recommended Server RAM Requirements 1-5 Users: 8 GB RAM 10 Users: 12 GB RAM 15 Users: 16 GB RAM 20+ Users: 20+ GB RAMDisk space 2.5GB of disk space (additional required for data files) Additional software: 60MB for Microsoft .NET 4.6 Runtime, provided on the QuickBooks CD Additional requirements for Intuit Data Protect in QuickBooks Connected Services offerings (applies to the US only). Require minimum 4.0GB RAM. Twice the size of the largest file set to back up + 100MB or twice the size to restore. The space is only required from the work folder LocalApplicationData+”Intuit\Intuit Data Protect”. Note: For the best performance, store your QuickBooks data file on a solid-state drive.Windows US version of Windows. Regional settings are supported when set to English. Administrator rights required for the server computer when hosting Multi-User access. Natively installed – means it was installed on a particular system or environment that it was designed for. This also means it doesn’t need to run in a virtual environment or emulation software.Optical Drive4X DVD-ROM drive required for CD installations (unless QuickBooks is downloaded from Intuit server).Screen Resolution Display optimized for 1280 x 1024 screen resolution or higher with up to 2 extended monitors. Best optimized for Default DPI setting for a given computer. Note: Internet access is required. Software compatibility You can integrate QuickBooks 2020 with hundreds of other apps. Below is a list of the most common apps that our clients use. To learn more about implementing add-on solutions to QuickBooks, contact us at (855) 227-0700 Note: Additional RAM can enhance the use of these features. Microsoft Office: Office 2016 (including Outlook 2016) both on 32 and 64-bit. Office 2010 SP2, Office 2013 and 365 (including Outlook 2010 and Outlook 2013) both on 32 and 64 bit. Note: Office 365 is only supported when it is locally installed, not the web version. Email Estimates, Invoices and other forms with Microsoft Outlook 2010-2016, Microsoft Outlook with Office 365, Gmail, Yahoo! Mail and Outlook.com, other SMTP-supporting e-mail clients. Preparing letters requires Microsoft Word 2016, 2013, or 2010 or Office 365 (includes 64-bit). Exporting reports requires Microsoft Excel 2016, 2013, or 2010 SP2 or Office 365 (includes 64-bit). Contact Synchronization with Microsoft Outlook requires Outlook 2010 (32-bit). Synchronization with Outlook requires QuickBooks Contact Sync for Outlook (the download is available at no charge). Note: Contact Sync does not work with the Microsoft Business Contact Manager Outlook plug-in. Syncing could cause duplicate records. QuickBooks Point of Sale V18.0 and V12.0 TurboTax 2019, 2018 (Personal and Business) Quicken 2019, 2018, 2017, 2016 QuickBooks for Mac 2020, 2019, 2016 Adobe Acrobat Reader: Business Planner, Payroll and viewing forms require Adobe Acrobat Reader 9.0 or later. Payroll and other online features and services require Internet access with at least a 56 Kbps connection speed (1 Mbps recommended). DSL or cable modem is recommended. Gmail, Yahoo Email, Windows Mail, Hotmail and AOL (i.e Mozilla Thunderbird Email Client*). Note: *Supports plain text version in Mozilla. Internet Explorer 11 Firewall and antivirus software compatibility We tested QuickBooks Pro 2020, Premier 2020, and Enterprise 20.0 with the following firewall and antivirus programs. Note: In some cases, you may need to adjust some settings in these programs to get the best possible QuickBooks performance. Windows Server Firewall (all editions) Windows 8.1 Firewall (all editions) Windows 7 Firewall (all editions) Microsoft Security Essentials Avast AVG Symantec ESET Avira Kaspersky McAfee Bitdefender Malwarebytes Note: QuickBooks will work with systems running RAID (Redundant Array of Inexpensive Disks) but this is not recommended because it may cause QuickBooks to operate slowly. QuickBooks Desktop 2020 requires internet security protocol TLS 1.2 for the connected services to work smoothly. QuickBooks for Mac 2020 Minimum system requirements At least macOS 10.14 (Mohave); supported by macOS 10.14 (Mojave). Intel processor, Core 2 Duo or higher. Multiuser Server: Intel Core 2 Duo or higher processor to run a server. 2 GB RAM (4 GB RAM recommended). 250 MB of available disk space. CD/DVD drive or Internet connection for downloaded installation. Printer: 100% Macintosh-compatible printer, if you plan to print invoices, checks, deposit slips, lists, purchase orders, mailing labels, reports, or graphs. Checks: Use Intuit Checks if you plan to print checks. Canadian Image Ready Checks are not supported. Product registration required. Software compatibility Exporting report data: This requires Apple Numbers v3.5, Microsoft Excel 2016 or later, including Mac Office 365. Emailing: This requires Apple Mail, Microsoft Outlook 2016 or later, including Mac Office 365. Payment: This requires Intuit Merchant Service if you accept credit and debit cards. Merchant Service for QuickBooks for Mac is sold separately and subject for application approval. Debit card transactions are processed as Signature Debit, which does not require entering a PIN code. Payroll: Here are the Payroll services that will work with your QuickBooks for Mac: Intuit QuickBooks Payroll for Mac Intuit Full Service Payroll Note: Payroll for Mac requires your EIN and an internet connection to work. Printing checks and forms also require Adobe Reader. Additional fees may apply. Mac apps: You can sync QuickBooks Desktop for Mac with Apple’s Calendar, Messages, and Contacts. File conversion: QuickBooks for Mac 2020 supports: One-way conversion from QuickBooks Desktop for Windows 2016 to 2019 Two-way conversion from and to QuickBooks Desktop 2020.Important: If the product requirements above don’t specifically state an operating system, hardware, software, firewall or antivirus is supported, it hasn’t been tested. Intuit can’t promise your experience will be trouble-free. If you experience problems outside of the supported environment, technical support will be limited to standard troubleshooting. If unresolved, the program should be returned to a supported environment for additional support. If Microsoft no longer supports the aforementioned products, then neither will Intuit. Learn more about the how QuickBooks 2020 can help your team succeed and business grow. Give us a call at (855) 227-0700 and get all of your questions answered today!

Landed cost helps you track your product costs more accurately. You can use it to factor in things like shipping, customs duties, insurance, and miscellaneous items. Once you’ve set up landed cost, you can see it for any bill you add inventory and shipping items to. Here’s how to set it up and get started. Step 1: Set up the Landed Cost account To set up landed cost, you’ll need to first turn on Advanced Inventory for QuickBooks Enterprise Platinum Edition v20.0. You can create a new account or use an existing account to map shipping and handling items. From the Edit menu, select Preferences. Select Items and Inventory, then select Company Preferences. Select Advanced Inventory Settings. Select the Landed costs tab, then select Setup landed cost account. Create either a new account or use an existing account, then select Save & Continue. Step 2: Map shipping and handling items to the Landed Cost account Select the shipping and handling items, or add new items like shipping, customs, labor, etc. Select the Shipping & Handling items drop-down. Choose shipping and handling items to map. Select Save & Close. How to create new items for Landed Cost To create new items for landed cost, you’ll need to create an item type of Other Charge then add it to the landed cost account. To do this: Select Item List. Select Item, then select New. Now, you’ll need to add it to the Landed Cost account: From the Edit menu, select Preferences. Select Items and Inventory, then select Company Preferences. Select Advanced Inventory Settings. Select the Landed costs tab, then select Manage landed cost account. Select Save & Continue. Select Add Item, then choose the item to add. Select Save & Close. Now that you’ve mapped shipping and handling items, you can calculate landed cost in QuickBooks Enterprise Services. Once you’ve set up landed cost in QuickBooks Desktop Enterprise, you can see it for any bill you add inventory and shipping items to. Here’s how. Step 1: Add inventory and assembly items from a bill Select Inventory. Select Calculate landed cost. From Inventory and assembly items, select Add bill. Select the bill that contains the inventory items you’d like to calculate. Select Add bill. Step 2: Add shipping and handling items to the bill From the Shipping and handling costs section, select Add bills. Select the shipping and handling bills for the inventory you’d like to calculate. Select Add bill. Step 3: Calculate the Landed Cost of the bill Select the Split by drop-down. You can split shipping and handling costs between inventory and assembly items by quantity, amount, percentage, or manually. Select Post to bill to add the landed costs to your bill. Step 4 (optional): Update the selling price based on Landed Cost Since landed cost gives you a more accurate cost of your goods, you might want to update some of your selling prices. Select the items you’d like to update the price for. Add the new selling price, then select Update & proceed. Select Skip & proceed if you don’t need to update the price. To update the bill, select Save. Looking for more advanced features? Learn more about the advanced features in QuickBooks Desktop Enterprise. Give us a call at (855) 227-0700 and get all of your questions answered today!

Intuit has released QuickBooks 2020 (also known as v20.0), which includes a bunch of new features and functionality that will help companies get paid and work faster than ever before, providing a powerful and flexible solution for your growing business. QuickBooks Desktop Pro, Premier, and Accountant 2020 Automated Payment Reminders:  If you spend a lot of time following up on accounts receivable, payment reminders automate the most painful part – identifying overdue invoices & composing emails. You can schedule, review and send payment reminders to your customers for their due/overdue invoices. Automatically add customer PO# to Invoice emails: If you work with customers who need to connect purchase orders to their invoices, you can make life easier for them by adding their PO number as the first thing they see in the subject of invoice email. Combine multiple emails:  You can improve customer service by combining all invoices meant for a single customer into one email just by checking a box. Company file search:  Easily find and open your company files with the addition of a file search option on the No company open screen. Easier Admin password reset: Company File Admin Password can now be reset without needing to enter a long list of information to make sure it’s you! Just pick your email from a drop down list of emails registered with your QuickBooks and enter the token you’ll receive to reset your Admin password. Enhanced Accessibility:  Accessibility enhancements to improve usability for vision-challenged users on the Bills, Invoice and Write Check screens. Collapse columns in reports:  If you have complex reporting, you can now collapse columns in reports with jobs and classes to view customer totals or class totals without scrolling or exporting to Excel. Payroll status for direct deposit enabled customers:  Be confident of your payroll run by viewing the detailed status of direct deposit payroll run without having to check emails or calling support. Smart Help:  Press F1 for improved content and search experience, or access care agents through messaging and call back options. QuickBooks Enterprise Solutions v20.0 QuickBooks Enterprise Solutions v20.0 includes all new features listed above as well as: Express pick-pack: Now you can complete the picking and packing operations as part of single workflow- making the process faster and enabling the same person to perform the picking and packing tasks. It’s part of the QuickBooks Enterprise Enhanced Pick, Pack, and Ship feature, which lets you control your entire sales order fulfillment process from one dashboard. The updated Express Pick-Pack feature lets you easily combine picker and packer roles to save time. You can even fill out and print shipping labels from the major carriers right in QuickBooks. Landed cost: This feature allows you to have greater visibility into actual product costs by factoring in freight, duties, insurance and other miscellaneous costs incurred during the purchase cycle. The actual cost of goods/inventory items can include many other charges in addition to the purchase price. With the landed cost feature, you can allocate these additional expenditures and costs to your item bills and keep a track of all expenses.Not only will you be able to save time and reduce errors, you’ll be able to make better business decisions on pricing, profit, and sales. Alternate Vendor:  This is an enhanced way to manage your vendors and make sure you’re choosing the right vendor when buying inventory items in QuickBooks Enterprise Solutions. The new Alternate Vendors Center increases your visibility into vendor contact, item, and pricing information so you can have peace of mind knowing it is readily available when you need it. It saves you time by quickly importing vendor list prices, reducing your need to track down critical vendor information, and allowing you to create purchase orders with vendor information automatically included. Looking for more advanced features? Learn more about the advanced features in QuickBooks Desktop Enterprise. Give us a call at (855) 227-0700 and get all of your questions answered today!

For more Support or any industry customization for your Business Central environment, please call us at Tel. (855) 227-0700 or visit our website. Dynamics 365 Business Central provides a complete business application solution designed and optimized for SMB organizations. Since its launch in April 2018, Business Central has seen increasing adoption by organizations looking to digitally transform their businesses. In the October 2018 update, Microsoft updated Business Central to include on-premise server deployments as well. In the new October 2019 update, Microsoft is introducing some helpful new features: Modern client: With the 2019 wave 2 release, users can access Business Central in their browser, Windows 10 desktop app, mobile apps on Android and iOS, or in Outlook. This update is the first version that does not include the Dynamics NAV Client connected to Business Central (also known as the Windows client). The modern clients now support so many productivity features that the Windows client (formerly Dynamics NAV) is discontinued for Business Central going forward. The legacy Dynamics NAV client remains supported in the April ’19 update and earlier versions in alignment with the support lifecycle. Modern developer tools: The 2019 wave 2 release is the first version that does not include the classic development environment (also known as C/SIDE). The modern developer experience based on Visual Studio Code with Azure DevOps, and an AL language that supports an extension-based approach to customization, so C/SIDE is discontinued for Business Central going forward. The classic development environment remains supported in the April 2019 update and earlier versions in alignment with the support lifecycle. Customer migration tools: Microsoft will continue to simplify the journey for existing Dynamics SMB customers coming from Dynamics NAV, Dynamics GP, or Dynamics SL to migrate from their current on-premises solutions to a Business Central cloud-based system powered by Microsoft Azure. The actual application enhancements in the October 2019 wave 2 release include: Allowing non-sequential numbering Cancelling reminders and finance charge memos Carrying line descriptions to G/L entries when posting Creating records and converting prospects with better templates Use the “Copy Document” function on blocked lines Aged Accounts Payable includes external document number field Reconcile payables with the External Document Number field and more+ CBR Technology is available to assist with any upgrades to Dynamics 365 Business Central from a wide range of legacy systems. Call us today at (855) 227-0700 to discuss your upgrade.