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How to redirect Help Server for Dynamics NAV Web Client

We have received a number of inquiries from our clients, which are reporting an error and failure to access the Dynamics NAV Help and Help Server from a remote terminal Browser using the Dynamics NAV Web Client.

During our typical deployments of the Dynamics NAV 2016 product, we encounter the problem that remote users of the NAV Web Client do not have the ability to press <F1> to access the help server properly. The reason for this issue is because, by default, the webconfig file on the Server is routing all web help traffic to the local SERVER which is not accessible via the external web.

To address this issue you have two separate issues to resolve.