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QuickBooks Company File is Missing or cannot be Found

The following error is displayed when attempting to open the company file from the location listed in the No Company Open window:

Warning: The company file you selected could not be found. You can try one of the following:

Choose the ‘Open or Restore Company…’ command from the ‘File’ menu to look for this file in a different directory.


Use the ‘Search’ tool from the Windows ‘Start Menu’ to search for this file in your computer.

This normally happens if your computer is disconnected from the path where the QuickBooks file is located or your QuickBooks file has been deleted from your computer. Select the appropriate setup from the following options and perform the recommended steps.

If you are accessing your QuickBooks file over the network

Solution 1: Ping server to ensure you are connected to the network

By doing this, you are checking if your computer is connected to your network. This is best done on a client workstation to ensure it can access the server.

  1. Identify the name of your server computer.

  2. On your keyboard, press the Windows logo+R.

  3. Enter CMD then click OK.

  4. Enter ipconfig /all then press Enter.

  5. Take note of the Host Name (servername).

  6. Type ping [name of your server] then press Enter.

  7. You should see a reply for each packet.

  8. If you see a reply for each packet, it means your computer is connected to your network.

  9. If you see a packet loss or a slow reply, your network should be diagnosed by a qualified IT professional.

If you are connected to your network and still getting the same issue, proceed to solution 2.