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In Microsoft Dynamics NAV, you can issue a Refund Check to a Customer which is based on a Payment on Account or a previously issues Credit memo quite easily. For audit reasons and to keep this process as transparent as possible, it is recommended that you issue ONE check per outstanding payment/Credit Memo transaction.
You start the process in the PAYMENT JOURNAL of the NAV system, just like you would for a regular Vendor Payment.
The next steps are as follows:
Posting Date – Date of the refund check
Document Type – “Refund”
Document No. – Leave this field blank, as it will be populated automatically with the check number when